A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us and opportunity to do so.
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Did you know?
Japan ranks Number 3 in the world for coffee consumption and coffee shops are called Kissaten.